Privacy Policy

Effective Date: 27th March 2025

At The Life Architect, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, store, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws. By engaging with our services, you agree to the practices described in this policy.

1. Data Controller

The Life Architect is the data controller for any personal information you provide while using our services. We are responsible for ensuring that your data is processed in compliance with UK GDPR. If you have any questions about this Privacy Policy or how your data is used, please contact us at sudhir@thelifearchitect.co.uk

2. Information We Collect

During your engagement with us, we may collect the following types of information:

Personal Identification Information: Name, email address, phone number, date of birth, postal address, and any other information you voluntarily provide.
Account Information: Login details, passwords (if applicable), and purchase history.
Coaching Session Notes: We may keep notes or summaries from our sessions to track progress, identify goals, and tailor future coaching sessions. These notes are stored securely and remain confidential.
Payment Information: If you make a purchase, payment details (such as credit card information) may be collected and processed securely by our third-party payment providers.
Technical and Website Data: We may collect your IP address, browser type, device information, and website usage statistics, including session duration, page interactions, and browsing behaviour.
Feedback and Communication: This includes comments, product reviews, surveys, and other interactions with our services.

3. How We Use Your Information

We use the information collected for the following purposes:

To Provide and Improve Services: Deliver coaching services, track progress, and enhance customer experience.
To Communicate with You: Notify you about account updates, session reminders, service changes, and marketing messages (if consent is given).
To Process Payments: Facilitate secure transactions through third-party payment processors.
To Analyse and Improve Website Performance: Monitor trends, conduct data analysis, and improve website functionality.
To Comply with Legal Obligations: Ensure compliance with applicable laws and regulations.

4. Data Storage and Security

Your personal data is stored securely through password-protected systems. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

If payment transactions are conducted through third-party gateways, they comply with PCI-DSS standards, ensuring secure handling of financial information.

5. Confidentiality and Exceptions

We respect your confidentiality and do not disclose your information without your consent. However, exceptions apply in the following situations:

Risk of Harm: If there is an imminent risk of harm to yourself or others, we may disclose information to relevant authorities.
Legal Compliance: If required by law, we may share data with law enforcement or regulatory authorities.
Illegal Activities: If we become aware of illegal activities, we may be legally obligated to report them.

6. Your Rights Under UK GDPR

You have several rights regarding your personal data, including:

Right to Access: Request a copy of your data.
Right to Rectification: Request corrections to inaccurate data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Request limitations on how your data is processed.
Right to Object: Object to data processing, particularly for marketing purposes.
Right to Data Portability: Request a transfer of your data to another service provider.

To exercise these rights, please contact us at sudhir@thelifearchitect.co.uk.

7. Data Retention

We retain your data only as long as necessary for service provision, legal compliance, and dispute resolution. If you wish to have your data deleted sooner, please contact us.

8. Third-Party Service Providers

We may use third-party service providers for scheduling, payment processing, and communication. These providers have access to your data only as necessary to perform their functions and must comply with data protection laws.

We currently use the following platforms: Google, Cliniko, Kartra, Apple, Wix, and Zoom. By using our services, you also agree to the privacy policies of these platforms.

We currently use the following platforms: LinkedIn, Facebook, Instagram, X, and WhatsApp. By using our services, you also agree to the privacy policies of these platforms.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the revised "Effective Date." We encourage you to review this policy regularly to stay informed about how we protect your data.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

The Life Architect sudhir@thelifearchitect.co.uk

Thank you for trusting us with your personal information. We are committed to providing a safe and supportive experience of our services including coaching, training, mentoring, and supervision.